VAT

All prices are subject to VAT at the prevailing rate at time of dispatch.

PAYMENT TERMS

Strictly 30 days for existing account holders or Local Authorities. Non-account holders are strictly pro forma.

All prices quoted are in GBP.

All cheques should be made payable to TOPLINE CONTRACT FURNITURE LTD

Please note: All goods remain the property of Topline Contract Furniture Ltd until payment has been received in full. We reserve the right to gain access to your property to remove our goods should payment not be made in full.

PAYMENT

Topline Contract Furniture Ltd payment is processed using PROTX.

This is a secure payment facility, enabling customers to pay by credit card. We accept the majority of credit cards, including the following debit cards Maestro and Switch.

All prices shown are in GBP and are exclusive of VAT at the prevailing rate. All payments and invoices will be processed in GBP.

CARRIAGE

Carriage is free to UK mainland England and Wales, and a line up to Glasgow and Edinburgh for all orders of a total order value of £300.00 net. A carriage surcharge of £30.00 plus VAT will be made for made for orders under this value.

DIMENSIONS

Sizes quoted are in millimetres and are nominal. It is the customer’s responsibility to check all dimensions and that the designated area / door sizes will accommodate the furniture. Furniture can be supplied unassembled, and assembled on site for an installation charge by one of out fitters.

SPECIFICATIONS OF FURNITURE

We reserve the right to alter the specification and design of our furniture without prior notice. If orders are to match existing products previously ordered from us, please notify us of this and we will endeavour to match these where possible.

ORDERS

All orders must be confirmed in writing by the customer. (Delivery dates might be affected by non-confirmation).

All orders will be acknowledged by us. The acknowledgement should be checked thoroughly for errors, as the majority of our products are made to order and therefore, may non be returnable (see our policy on returns section).

Notification of cancellation of order will only be accepted if received in writing and have our consent.

DELIVERIES

All deliveries are made to tail-gate of transport unless prior arrangements have been made. Deliveries are usually made Monday-Friday 8.30 a.m. – 5.00 p.m. Orders will be delivered during this time, without prior notification by us. However, if the delivery point is unmanned, it is customer’s responsibility to inform us of contact details to enable us to gain access. Carriage surcharges may be made by us, if the latter arrangements are not adhered to.

Delivery dates are given by us in good faith but are not binding. We cannot accept responsibility for loss of trade or any other subsequent costs incurred by our customers as a result of non-arrival of goods.

Responsibility for shortages or damages can only be accepted if made to us in writing within 3 workings days of dispatch.

Delivery notes signed “unchecked” will not be accepted by us should goods be faulty/damaged.

RETURNS

Due to the nature of our business, the majority of products are manufactured to order with special colour requirements and for this reason are, therefore, non-refundable.

However, it is possible that under certain circumstances goods may be returned only at the prior, written discretion of Topline Contract Furniture Ltd, providing they are in their unused and original state.

Should we accept that the goods can be returned, we will raise a credit/refund for the cost of cancelled product within 1 month of the goods being received at our factory, less a 30 percent charge of the total value of the order to cover the costs of re-stocking.

Delivery notes signed ´unchecked´ will not be accepted should goods be faulty/damaged. Notification of damages/returns should be made with 3 working days of receipt of your order. Failure to comply with this will result in Topline Contract Furniture Ltd taking no action or responsibility and replacement/rectification will be charged to the customer.

If it is agreed in writing that you may return the goods ordered from us, as the customer, you may be responsible for the cost of returning the goods and if this should be the case, those goods should be returned by an insured courier. We accept no responsibility for loss or damage during transit of the goods.

This does not affect your statutory rights as a consumer.

OTHER NOTES

The information and specifications contained in this website are correct to the best of our knowledge at the time of producing the website.

Due to the limitations in colour reproduction on the website, colours may differ from the actual products and finishes supplied. For this reason, we recommend that our customers obtain colour swatches prior to ordering. We accept no responsibility for unwanted items, where colour matching/swatches have not been requested.

All copyrights reserved. Any person or company reproducing this publication in part or in whole without permission, will be liable to prosecution.

Topline Direct Sales is a trading name of Topline Contract Furniture Ltd